Maintenance and repairs

Because being able to ride your bike with complete peace of mind is essential to us: our technical teams are on hand to help you maintain and repair your bike so you can continue your Véligo Location adventure.

Bike maintenance

A free service is scheduled after 3 months of bike use. It is optional except for frequent riders, for whom we make it mandatory once they reach 1,500 km or 6 months of subscription.

The service visit is a preventive maintenance check, which allows us to ensure the perfect safety of the bike and its user:

A 36-point safety and comfort check of the bike (including brakes and lights)

A check of the condition of the hardware and accessories

You can request preventive maintenance by contacting our customer service department via our contact page.

Repairs are necessary in the event of damage, breakdown, breakage, or accelerated wear and tear (outside of the inspection visit) to the bike. Only the first flat tire is covered free of charge by our service. Other repairs are billed to you according to a fixed price list and are paid by automatic debit from your subscriber account. To request maintenance, you can contact our customer service department via our contact page.

During the rental period, please ensure that the bike is in good condition to avoid any penalties after it is returned. When you return the bike, a bike return certificate will be issued. Repairs due to normal wear and tear are covered by us, and damage, loss, and breakage due to premature or unusual wear and tear are your responsibility.

If you lose one of the keys to your classic Véligo bike, please complete our form to replace your bike key.

Our advices

You can check a few things on your bike yourself (saddle adjustment, tire pressure, brake function).